Terms, Policies & Conditions
Any special order items cannot be modified or cancelled once the order is confirmed by the factory. Color and dyes of materials will be matched as best as possible to the order; however, due to the natural variations of material and dye lot processes for custom orders, final colors and finishes may vary slightly which will not be considered as defects.
All floor model sales are final and are sold in as-is condition. No returns or store credit will be issued for these items once the sale is paid.
Quickship Items can be cancelled as long as the order has not shipped.
Full payment is required at the time of the purchase. The lead-time is the best estimate for the time from the moment payment is received to the time that the merchandise arrives at our warehouse. There will be no monetary compensation due to unforeseeable delays, such as parts shortages, transportation issues, U.S. custom inspections, etc. Additional time will be needed to ship from our warehouse to your final destination.
No specific delivery date will be set until the merchandise arrives in our warehouse and the payment is made in full.
Free storage will be provided upon the arrival of your merchandise to our warehouse for up to 30 days. Extended storage is available at the rate of $50 per cubic meter per month.
The Bill-To and/or Ship-To clients listed are the only authorized individuals to receive the merchandise, except with written approval from the client.
Warranties on special orders vary by manufacturer and material. Please see the Brand page or contact us for vendor specific warranty information.
Clients must sign off at delivery that they have checked all items for any damages. Once an order is delivered, and signed off by the client, the order is considered final and no returns or exchanges may be made.
In most cases products that are damaged will be refunded in partial, or full, or replaced.
The time period the client has to report any damages will vary based on the shipping method. Any damage found must be reported to Altalia Online via email.
White Glove Delivery - It is the client's responsibility to report on the delivery ticket any damages at the time of delivery.
Curbside Delivery - It is the client's responsibility to note on the delivery ticket any damages to the outside of the packaging or the item at the time of the delivery.
Warehouse Delivery - It is the client dedicated receiving warehouse's responsibility to inspect the contents for damage. If damage is found it must be reported on the delivery ticket at the time of the delivery. If there is no obvious exterior packaging damages, "upon further inspection" must be noted on the delivery ticket.
Return Policy
Returns will not be accepted if any of the following conditions are met:
Product is a special order (customized materials or sizes)
Product is a Floor Sample
Original packaging has been opened without damage reported.
If the item is returnable, it is the clients responsibility to pay for the round trip shipping fee. This includes any pickup fees, return shipping fees, and outbound shipping charges incurred by Altalia Online. Altalia Online will also charge 15% of the item’s final sale price as a restocking fee.
Once the item arrives at the Altalia Online warehouse, within 14 working days, and upon inspection and satisfaction of the return policy, we will issue a refund to the original credit or debit card used for the purchase. It may take 5 -7 business days for the refund to be processed.